Extended Service Benefits

Overview

Sencore’s Extended Service Agreement (ESA) can add an additional 2 or 4 years to the product’s standard warranty program providing coverage of all repairs including: labor, parts, materials and shipping charges at no cost to you.*

Superior service & support

  • Locks in today’s price for tomorrow’s service needs
  • Protects you from future capital expenditures
  • No restrictions on frequency
  • Covers return shipping charges**
  • Peace of mind that your Sencore product is guaranteed long into the future

If a problem should arise

ProCare technical support engineers are available to troubleshoot situations with your Sencore products and are usually available within 1 business day. Follow these three easy steps if a problem should arise.

  1. Contact our technical support at your convenience. We will need you to describe the problem you are having and we will attempt to solve the issue remotely. Send an email to ProCare@Sencore.com or call Monday - Friday 8:00am - 5:00pm CST at +1.605.978.4600
  2. If Sencore’s technical support representative requests that you send your unit in for servicing, visit Support at Sencore.com. There you will find the Return Authorization form. Please fill this out completely and submit. Shortly after submitting you will be contacted with your RMA number and you are ready to ship your unit to Sencore.
  3. To return your item after you receive an RMA number, send your unit to
    Sencore
    Attn: RMA#
    3200 W Sencore Dr
    Sioux Falls, SD 57107 USA
    605.978.4600

Sencore strives to resolve all problems within 1 business week.

* Additional terms and conditions may apply
**Does not include Customs or Duties